An Investigation in the role that Non-Profit Organisations play in Public Service Delivery in Munali Constituency

Abstract

This study explored the contributions of nonprofit organizations (NPOs) to public service delivery in the Munali Constituency of Lusaka, Zambia. NPOs play a critical role in addressing gaps in essential services, such as healthcare, education, and social welfare, particularly in urban areas facing socio-economic challenges. Utilizing a mixed-methods approach, this research collected quantitative data from 180 residents and qualitative insights from the respondents. Findings revealed high community awareness of NPOs, with 88.9% of respondents familiar with their roles. However, only 55.6% of participants reported using nonprofit services, highlighting barriers related to accessibility, awareness, and trust. The study also identified significant contributions by NPOs in enhancing service delivery quality, as recognized by 66.7% of respondents, though concerns regarding consistency and sustainability remain. Recommendations include strengthening outreach efforts, fostering collaboration between NPOs and government, and improving accessibility to ensure NPOs maximize their impact in underserved communities. These insights aimed to inform policies and strategies that enhance public service delivery and promote sustainable development in Zambia.