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ASSESSING THE EFFECT OF CHANGE MANAGEMENT ON EMPLOYEE PERFORMANCE AT TOPFLOOR LTD IN LUSAKA, ZAMBIA
(University of Lusaka, 2024) GRACE KAUMBA
This study assessed the effect of change management on employee performance at TopFloor Ltd in Lusaka, Zambia. Despite implementing various change initiatives, the company has experienced suboptimal results, indicating a gap between change management practices and their effectiveness. This research sought to address this issue by examining the impact of key change management dimensions on employee performance.
The study had three main objectives: to determine how communication strategy affects employee performance, to assess the impact of employee involvement and participation on performance, and to investigate the effect of training and skill development on employee performance at TopFloor Ltd.
A mixed-methods approach was employed, combining quantitative and qualitative data collection and analysis. A sample of 133 employees was surveyed using structured questionnaires, and key informant interviews were conducted with senior staff members. The study utilized descriptive statistics, correlational analysis, and multiple regression to analyse the quantitative data, while thematic analysis was used for qualitative insights.
The findings revealed strong positive correlations between all three change management dimensions and employee performance. Change communication showed a correlation of r = 0.78 (p = 0.001), employee involvement r = 0.82 (p = 0.001), and training and skill development r = 0.71 (p = 0.001). Regression analysis indicated that these dimensions collectively explained 76.2% of the variance in employee performance (R² = 0.762). Employee involvement emerged as the strongest predictor of performance (β = 0.40, p = 0.001), followed by change communication (β = 0.35, p = 0.001) and training (β = 0.28, p = 0.01).
Descriptive statistics revealed generally positive perceptions of change management practices, with mean scores ranging from 3.32 to 4.48 on a 5-point Likert scale. However, areas for improvement were identified, particularly in ensuring consistent communication across the organization and providing opportunities for skill development and career growth.
Based on these findings, the study recommends that TopFloor Ltd enhance the consistency and timeliness of change communication across all organizational levels, increase opportunities for employee involvement in decision-making processes, and tailor training programs to individual employee needs and long-term career development goals. These recommendations aim to further improve the effectiveness of change management practices and, consequently, enhance employee performance during periods of organizational change
ASSESSMENT OF THE FACTORS AFFECTING CUSTOMER PURCHASING BEHAVIOR IN SELECTED TELECOMMUNICATIONS COMPANIES IN LUSAKA ZAMBIA
(University of Lusaka, 2024) KAFULA MUSONDA
The objective of the study was to examine the factors influencing customer purchasing behavior within selected telecommunications companies in Lusaka, Zambia. With substantial investment and intense competition among mobile service providers in Zambia, the market has experienced significant growth in recent years. Operators in this sector offer a diverse array of advanced products and services to attract customers. The implementation of mobile number portability by the regulatory authority in April 2006 has allowed consumers to switch service providers while retaining their phone numbers. However, despite market growth, operators such as Airtel, MTN, and ZAMTEL have faced obstacles hindering their efforts to capture a substantial market share. Moreover, there is a trend of customers switching providers due to various reasons, reflecting challenges in maintaining customer loyalty. The study, employing a descriptive design with a survey of one hundred participants using questionnaires, aimed to address these dynamics.
The findings revealed that demographic variables such as age, income, family size, education, and gender significantly influence consumer behavior within Lusaka's telecommunications sector. Telecom companies adapt their offerings to cater to specific demographic demands, a strategy crucial for customer retention and acquisition in a competitive industry. The statistical analysis indicated a significant relationship between customer satisfaction and purchasing behavior, with a p-value less than 0.05. Furthermore, the study identified a correlation of 0.675 between customer purchasing behavior and customer satisfaction with the mobile operator. Income emerged as the most influential determinant of customer behavior highlighting the importance of understanding customer satisfaction in retaining clients. The study recommends that telecommunication operators should seek to improve the customer satisfaction by providing best products and services to their subscribers. The telecommunication companies should make sure that, all the products and services are available for both people with low income and people with higher income.
An Assessment On The Effect Of Motivation On Employee Performance In The Public Sector In Ndola, Zambia.
(University of Lusaka, 2023) CAROL CHONDOKA
The success or failure of a corporation hinges largely on its workforce, underscoring the pivotal role played by human resources in driving prosperity, productivity, and overall performance within an organisation. One could define motivation as the engine that propels someone to perform or behave a certain manner. The relationship between organisational personnel and management is described as poor, leading to potential demotivation among employees due to a lack of a socially appealing work environment. This can negatively affect their performance, as the organisation may not meet their needs for love, belongingness, and affiliation, ultimately impacting the effectiveness of the public sector.
Employing a descriptive quantitative approach, the research utilized a probability design with simple random sampling to gather opinions from 150 public sector employees in Ndola's central business district. The collected data underwent analysis using SPSS version 27, primarily relying on primary data obtained through a well-structured questionnaire administered to respondents.
The findings highlighted a significant correlation between factors such as remuneration, staff welfare, rewards, promotion, and employee performance.
The study concluded that effective management efforts to motivate staff are crucial for enhancing their performance. It is therefore important for organisations to improve their staff welfare programs and effectively work on implementing mechanisms for gathering employee feedback. Organisations should work at optimizing the remuneration practices and perform a regular evaluation of the remuneration structures. Despite limitations associated with sample specificity and self-reported data, this research contributes to our comprehension of motivation's role and provides valuable insights for future studies in the realm of motivation and employee performance.
A Critical Analysis On The Effectiveness Of The COMESA Court Of Justice Arbitration Rules Of 2018 In Addressing Challenges Faced By Zambia And Other COMESA Member States In International Commercial Arbitration
(University of Lusaka, 2024) SIAMAMBO ACKIM
The African continent has recently experienced a rise in cases involving international commercial arbitration. This generally means that African arbitration institutions have a mandate to be equipped with the best arbitration rules that conform to internationally accepted standards.
Given the above, the COMESA Court of Justice revised its Arbitration Rules of 2003. It launched the COMESA Court of Justice Arbitration Rules of 2018 to improve arbitration under COMESA and to mitigate challenges that nations in the common market face in settling international commercial arbitration disputes.
This study has analyzed the 2018 rules critically and evaluated the rules' effectiveness in addressing challenges in arbitration that COMESA member states face. The methodology employed in this study was qualitative.
The research discovered that the new rules have, however, not been effective and have little impact in mitigating the various challenges that are still faced in international commercial arbitration by member states. International commercial arbitration challenges such as the cumbersome notice process when filing an action at the Court, the bias of the Court in reviewing the exhaustion of local remedies, lack of investor-state arbitration at the Court, prolonged arbitration processes, high costs of arbitration, difficulties with recognition and enforcement of arbitral awards, lack of important provisions in the Courts' current arbitration rules (these include provisions for handling complex arbitration disputes such as joinder and consolidation, provisions for expedited procedures, and provisions for the conduct of legal representatives and provisions for
the doctrine of separability).
Prospects And Challenges Of An Improved Companies Act Dispute Resolution Framework: A Study For The Creation Of Zambia's Companies Tribunal
(University of Lusaka, 2024) VOR MUKWANKA
Businesses are crucial to the economy of every nation and thus their efficient functioning is cardinal. The regulatory environment in a nation plays a major role in determining the growth and development of its economy. A number of developing nations have recently implemented dispute regulatory reforms aimed at improving the ease of doing business in their respective nations. This is in recognition of the significant role that companies and businesses in general play in an economy. Zambia is not an exception. It has been argued that Zambia has for a long time not created an environment that makes it easy for doing business and thus unlocking its potential to become an economic powerhouse. This is the reason that motivated this research into how we can unlock certain legal impediments to achieving the much talked about, “ease
of doing business.”
The research examined the framework for resolving disputes under the Zambian Companies Act in relation to improving Zambia's competitiveness in terms of ease of doing business. The examination was conducted in an attempt to assess the framework.
This study used various methods of collecting data including qualitative and quantitative data collection techniques. The important information was gathered through studying documentary sources such as journals, case law, Zambian legislation as well as scholarly works by other writers. The research asserted that because the Companies Act resolution framework is primarily based on the court process, it does not support Zambia's efforts to improve the ease of doing business with regard to dispute resolution.
A comparative analysis of current trends in company law dispute resolution is conducted, demonstrating a move towards tribunal-based dispute determination and away from reliance on the courts as the primary dispute resolution forum.
In the end, the dissertation has recommended creating a Companies Tribunal for Zambia as a step that would ease doing business in Zambia and help reduce the cost of resolving commercial disputes, at least in the context of the Companies Act.