Assessing The Impact Of Interdepartmental Communication On Patient Mortality At Levy Mwanawasa Teaching Hospital

Abstract

Effective communication between hospital departments plays a critical role in patient safety and care outcomes. At Levy Mwanawasa University Teaching Hospital, gaps in interdepartmental communication may be contributing to preventable patient mortality. This study draws on Systems Theory, Social Exchange Theory, and Human Error Theory to explore how communication failures within hospital systems affect patient outcomes. The objective of this study was to assess the impact of interdepartmental communication on patient mortality and to identify communication-related challenges and potential solutions within the hospital setting. A qualitative research design was employed, using open-ended survey questions distributed to healthcare professionals, including doctors, nurses, and technicians. The responses were analyzed thematically to identify recurring issues and insights regarding communication practices and their influence on patient outcomes. The analysis revealed recurring challenges such as inadequate communication tools, delayed departmental responses, lack of structured training, and poor coordination during emergencies. Participants emphasized the need for regular interdepartmental meetings, reliable communication devices, and a work culture that encourages staff to voice concerns about patient safety. Although the study did not quantify the relationship between communication and mortality, the qualitative evidence indicates a strong association between poor communication and preventable patient deaths. The study recommends implementing structured communication frameworks like SBAR, investing in modern communication technologies, and enhancing staff training. These measures are essential for improving interdepartmental communication and ultimately reducing patient mortality.