An Investigation Effect of Outsourcing Procurement Functions to Third-Party Providers on Banks Performance in Selected Banks in Lusaka

Abstract

This research investigates the effect of outsourcing procurement functions to third-party providers on Banks performance in selected banks in Lusaka, Zambia. The study explores trends, benefits, challenges, and the overall impact of procurement outsourcing, focusing on key performance dimensions such as operational efficiency, cost savings, regulatory compliance, and customer satisfaction. A quantitative research approach was adopted, utilizing structured questionnaires to collect data from 30 respondents across multiple banks. Data were analyzed using descriptive and inferential statistics, including multiple regression analysis using SPSS v26. Key findings indicate that outsourcing procurement functions significantly enhances operational efficiency (mean score: 4.45) and reduces operational costs (mean score: 4.50), contributing positively to profitability and customer satisfaction (mean score: 4.30). However, challenges persist, including dependency on third-party providers (mean score: 3.70) and regulatory compliance issues (mean score: 3.95), which were identified as major concerns. The regression model demonstrates that outsourcing explains 52.4% of the variance in Banks performance (R² =0.524, p < 0.001), with trends in outsourcing (β = 0.365, p < 0.001) having the strongest positive effect. The study concludes by recommending that banks optimize their outsourcing strategies through rigorous provider selection processes, integration of advanced procurement technologies, and proactive risk management frameworks. These measures will enable banks to fully leverage the benefits of outsourcing while mitigating associated risks and aligning practices with Banks objectives. Keywords: Procurement Outsourcing, Operational Efficiency, Cost Savings, Regulatory Compliance, Customer Satisfaction, Banks Performance, Risk Management, Banking Sector, Lusaka, Zambia