School of Business Research Collection

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    Optimising Management Information Systems for Growth and Sustainability of SMEs in Retail Trade Sector in Lusaka, Zambia
    (University of Lusaka, 2025) CHELA, Florence
    This research analysed the significance of Management Information Systems (MIS) in the development and sustainability of Small and Medium Enterprises (SMEs). SMEs are hubs in the Zambian economy that face numerous challenges, such as lack of access to markets and resources, which affect their growth and performance. A qualitative approach was used to delve into how the use of MIS tools help address these challenges in relation to operational efficiency, decision-making, and customer engagement. Data were collected from fifty-four (54) participants through questionnaires and indepth interviews. The findings suggest that making use of MIS tools like inventory management systems, point-of-sale solutions, and customer relationship management systems led to significant improvements in operational efficiency, financial management, and customer performance. These developments implied enhanced profitability and competitive advantage, thus facilitating long-term sustainable business growth. The research further identified barriers to MIS adoption, which included high costs, low availability of technical staff, and a lack of awareness of various available options. To address these barriers, the study highlighted the need for affordable, scalable, and user-friendly MIS solutions tailored to the needs of SMEs in developing economies. It also emphasises the importance of capacity-building measures, such as training programs and policy-driven initiatives, to enable SMEs to fully leverage MIS for growth and sustainability. This study contributes to the existing literature by providing empirical insights into the role of MIS in SME sustainability, particularly in the retail sector. It bridges the gap between theoretical understanding and practical implementation by outlining key factors influencing MIS adoption. Additionally, the study offers practical significance by providing direction for policymakers, technology providers, and SME stakeholders on leveraging MIS for the growth of Lusaka’s retail trade market. By demonstrating the potential impact of MIS, this research informs strategic decision-making and policy formulation aimed at fostering SME resilience and competitiveness.