An Assessment On The Effect Of Motivation On Employee Performance In The Public Sector In Ndola, Zambia.

Abstract

The success or failure of a corporation hinges largely on its workforce, underscoring the pivotal role played by human resources in driving prosperity, productivity, and overall performance within an organisation. One could define motivation as the engine that propels someone to perform or behave a certain manner. The relationship between organisational personnel and management is described as poor, leading to potential demotivation among employees due to a lack of a socially appealing work environment. This can negatively affect their performance, as the organisation may not meet their needs for love, belongingness, and affiliation, ultimately impacting the effectiveness of the public sector. Employing a descriptive quantitative approach, the research utilized a probability design with simple random sampling to gather opinions from 150 public sector employees in Ndola's central business district. The collected data underwent analysis using SPSS version 27, primarily relying on primary data obtained through a well-structured questionnaire administered to respondents. The findings highlighted a significant correlation between factors such as remuneration, staff welfare, rewards, promotion, and employee performance. The study concluded that effective management efforts to motivate staff are crucial for enhancing their performance. It is therefore important for organisations to improve their staff welfare programs and effectively work on implementing mechanisms for gathering employee feedback. Organisations should work at optimizing the remuneration practices and perform a regular evaluation of the remuneration structures. Despite limitations associated with sample specificity and self-reported data, this research contributes to our comprehension of motivation's role and provides valuable insights for future studies in the realm of motivation and employee performance.