The Influence of Total Quality Management (Tqm) on the Production Efficiency of Metal Fabricators of Zambia Plc (ZAMEFA)

Abstract

The study involves a sample size of 120 workers at ZAMEFA, providing statistically significant insights into the relationships between TQM practices and production efficiency. This research investigates the interplay between Total Quality Management (TQM) principles and production efficiency, focusing on Zambia Metal Fabricators PLC (ZAMEFA), a pivotal player in the nation's cable manufacturing sector. The study addresses operational challenges encountered by ZAMEFA, which operates at 75% of its potential output, by examining the implementation of TQM practices, utilizing a quantitative approach using structured questionnaires. The research explores ZAMEFA's workforce demographics, TQM perceptions, and the correlation between TQM elements (continuous improvement, quality control, employee involvement, and employee training) and production efficiency. The findings reveal a significant gap in TQM implementation, influencing production efficiency. Regression analysis underscores the positive impact of TQM elements on production efficiency, with continuous improvement identified as a key factor. The absence of a robust TQM strategy, as indicated by the ZAMEFA Annual Report (2023), contributes to operational inefficiencies. Theoretical frameworks, such as Deming’s Quality Circle and Juran’s Trilogy, offer insights into aligning operations with quality principles for enhanced efficiency. This study, confined to ZAMEFA's operations in Zambia, provides practical insights for the company, contributes to academic understanding, and establishes a foundation for future research. The research's implications extend beyond academia, offering insights for ZAMEFA's operational strategies, the broader manufacturing sector, and potential policy considerations to enhance economic contributions. The study recommends a comprehensive evaluation and enhancement of TQM practices within ZAMEFA to ensure their alignment with the company's production goals. It emphasizes the need for continuous training and involvement of employees at all levels to foster a culture of quality and efficiency. Additionally, the study suggests regular audits of quality control and planning strategies to identify areas for improvement and ensure sustained production efficiency. Keywords: Total Quality Management, production efficiency, Zambia Metal Fabricators PLC, continuous improvement, quality control, employee involvement