A review of the effectiveness of the Performance Management System in the Anti-Corruption Commission in Zambia

Abstract

The study conducted a review of the effectiveness of the performance management system in the Anti-Corruption Commission. The study utilized primary data drawn from a sampled population of 83 respondents at ACC using Yamene's formula. Simple random sampling technique was used and a descriptive research design. The researcher used a mixed method approach and designed a questionnaire as well as an interview guide. Quantitative and Qualitative data was analyzed using SPSS version 23. The objectives of the study were to; determine the factors affecting performance in the Anti-Corruption Commission; to establish the effectiveness of the performance planning process as conducted at the Anti-Corruption Commission; to establish the effectiveness of the performance monitoring process at the Anti-Corruption Commission and to establish the effectiveness of the performance review process at the Anti-Corruption Commission. Factors such as leadership, inadequate funding, and lack of motivation affect employee performance. On the effectiveness of the performance planning process as conducted at the Anti-Corruption Commission, it was discovered that the performance planning process is not effective. On the effectiveness of the performance monitoring process at the Anti-Corruption Commission it was found that the performance monitoring process is not effective. Lastly on the effectiveness of the performance review process at the AntiCorruption Commission it was discovered that the process is fairly conducted and performance appraisals are conducted yearly. In conclusion, The Anti-Corruption Commission's performance management system is suboptimal. Transparency and promotions are limited, leading to employee dissatisfaction. The research recommended that the Commission should enhance staff orientation and allocate resources for improvement programs. Improve performance monitoring processes by improving monitoring tools and increasing frequency. Improve performance review mechanisms by improving communication channels and methods for effective feedback provision.