Undergraduate Research Reports & Masters Dissertations

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    Effects of Contract Management on Organisational Performance in the Aviation Sector in Zambia: A Case of Zambia Airports Corporation Limited
    (University of Lusaka, 2025) BANDA, Moffat Evans
    Effective contract management has increasingly been recognized as a pivotal factor in influencing organizational performance across diverse industries worldwide (Lam, 2020). In the aviation sector, characterized by its complex operational environment and stringent regulatory requirements, the role of efficient contract management practices is particularly critical (Brinkmann and Maennig, 2018). The main objective of this study was to assess the effects of Contract Management on Organizational Performance in Aviation Sector in Zambia. Specifically, the study assessed the effects of contract planning, contract implementation, contract monitoring and evaluation and contract relationship management on organisational performance. The sample size of the study was 58. The study employed descriptive, analytical, and causal-comparative research designs. A questionnaire was used for data collection and data analysis was done using descriptive statistics and analytical method using the multiple ordinal regression analysis. The findings of the study indicate that contract management significantly influences organizational performance, with contract monitoring and evaluation showing the strongest positive correlation (r = 0.571). The study also reveals that contract implementation and relationship management positively impact organizational outcomes, while contract planning, though still important, shows a moderate correlation (r = 0.374). Descriptive analysis of employees' perceptions highlights the role of contract management in enhancing project efficiency, financial performance, service delivery, and customer satisfaction. However, there is less consensus regarding contract management’s influence on strategic decision-making and innovation. These results suggest that improving contract management practices, particularly in monitoring and relationship management, can lead to better organizational performance. Keywords: Contract Management, Organisational Performance