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Examining The Impact Of The Decentralisation Policy On Democratic Processes In Zambia: The Case Of Ndola District
(University of Lusaka, 2024) CHANSA ANNIE
This study examined how Zambia's decentralisation policy impacts democratic processes in Ndola District, addressing the inadequate understanding of how effectively local governance structures promote genuine democratic participation and improve service delivery at the district level. The research aimed to assess the effectiveness of decentralized service delivery systems, evaluate decentralisation's influence on social cohesion, analyse relationships between citizen empowerment and democratic participation, and determine how citizens' awareness moderates decentralisation outcomes. Following a pragmatic philosophy, the study employed a mixed-methods approach, combining quantitative surveys of 327 residents with qualitative interviews of key informants from Ndola City Council.
The findings revealed significant relationships between decentralisation components and democratic governance, with service delivery emerging as the strongest predictor (β=.395, p<.001), followed by citizen empowerment (β=.378, p<.001) and social cohesion (β=.342, p<.001). Correlation analysis demonstrated strong associations between service delivery and democratic governance (r=.684, p<.01), while citizen awareness significantly moderated these relationships (ΔR²=.064, p<.001). Qualitative findings indicated that ward-level service centres improved response times from 72 to 24 hours, though resource constraints affected implementation quality. Ward development committees enhanced community collaboration, though participation varied across wards. Key informants reported transformed decision-making processes through participatory budgeting initiatives, despite technical capacity limitations.
The study recommends strengthening ward-level service delivery capacity through increased resource allocation and technical training, enhancing community engagement frameworks with structured participation guidelines, establishing comprehensive empowerment programs focusing on participatory planning, and developing systematic awareness programs using multiple communication channels and local languages. These findings contribute to understanding how decentralisation influences democratic governance and inform policy refinements to enhance local democratic processes.
An Investigation Of The Effectiveness Of Civil Society Organisations In Promoting Good Governance In Zambia: A Case Study Of Selected Civil Society Organisations
(University of Lusaka, 2023) H’LUPEKILE ZIMBA
This study aimed to assess the Effectiveness of Civil Society Organisations (CSOs) in Promoting Good Governance in Zambia, with a primary focus on identifying governance issues addressed by CSOs and examining their activities in this regard. The central research problem addressed the perceived ineffectiveness of CSOs in promoting good governance in Zambia. The general objective was to explore the effectiveness of civil society organizations in promoting good governance in Zambia. Specific objectives included identifying governance issues addressed by CSOs in Zambia and examining the activities undertaken by CSOs to promote good governance in the country.
A mixed-method approach was employed, combining qualitative and quantitative methods, incorporating desk research, semi-structured interviews, and questionnaires.
The research findings underscored the effectiveness of CSOs in fostering open, accountable, and responsible governance structures in Zambia. Through an extensive literature review and empirical survey, the study highlighted the pivotal role of CSOs as indispensable tools for promoting informed decision-making, transparency, and government accountability. The survey results revealed unanimous agreement among respondents on the significant impact of CSOs in promoting good governance.
The versatility and adaptability of CSOs were evident, with respondents reporting diverse specializations such as human rights, peace-building, poverty reduction, gender equality, and conflict resolution. This diversity showcased the multifaceted nature of CSOs' work and their critical roles in addressing various aspects of governance.
In summary, this study provided valuable insights into the multifaceted nature of CSOs' work, their diverse areas of specialization, and the critical roles they play in promoting informed decision-making, transparency, and government accountability in Zambia. The findings contribute to the growing body of knowledge on the effectiveness of CSOs in promoting good governance and emphasize their importance as agents of positive change in the Zambian context.
Balancing Regulations And Incentives For Foreign Direct Investment: A Case Study Of Zambia And The Democratic Republic Of Congo
(University of Lusaka, 2025) MUNSHYA CHAWINGA
This study examined the management of Foreign Direct Investment (FDI) in the mining sectors of Zambia and the Democratic Republic of Congo (DRC), with a particular focus on regulatory frameworks, incentives, and the balance between attracting foreign investment and safeguarding national interests. Through a comparative analysis, the research sought to assess the effectiveness of existing legal and regulatory frameworks in both countries, identifying key challenges, gaps, and inefficiencies in their FDI management practices. The research employed a qualitative methodology, relying on a review of primary and secondary sources, including statutory and legal instruments, institutional reports, case law, and scholarly articles. In addition, the study utilized case studies from Botswana, Rwanda, and Burkina Faso to highlight best practices in FDI management.
The findings revealed that both Zambia and the DRC face significant regulatory weaknesses, including unclear tax provisions, excessive discretionary powers, inefficient enforcement mechanisms, and challenges in ensuring environmental protection and social responsibility. In Zambia, issues such as excessive bureaucracy and inconsistencies in investment incentives were identified, while in the DRC, fragmented tax regimes, inconsistent enforcement of the Mining Code, and poor transparency were prominent concerns. The study concluded that despite the potential of FDI to drive economic growth, both countries must implement comprehensive
reforms to improve legal predictability, enhance regulatory clarity, and establish more robust enforcement mechanisms.
Specific recommendations included simplifying tax systems, strengthening anti-corruption measures, improving environmental monitoring, and institutionalizing community benefit-sharing practices. Drawing on the experiences of Botswana and Rwanda, the study also advocated for greater transparency, streamlined administrative procedures, and a focus on long-term sustainability in FDI management. These reforms would not only boost investor confidence but also ensure that FDI contributes to the broader socio-economic development of Zambia and the DRC.
Assessing The Effect Of Change Management On Employee Performance At TOPFLOOR LTD In Lusaka, Zambia
(University of Lusaka, 2024) GRACE KAUMBA
This study assessed the effect of change management on employee performance at TopFloor Ltd in Lusaka, Zambia. Despite implementing various change initiatives, the company has experienced suboptimal results, indicating a gap between change management practices and their effectiveness. This research sought to address this issue by examining the impact of key change management dimensions on employee performance.
The study had three main objectives: to determine how communication strategy affects employee performance, to assess the impact of employee involvement and participation on performance, and to investigate the effect of training and skill development on employee performance at TopFloor Ltd.
A mixed-methods approach was employed, combining quantitative and qualitative data collection and analysis. A sample of 133 employees was surveyed using structured questionnaires, and key informant interviews were conducted with senior staff members. The study utilized descriptive statistics, correlational analysis, and multiple regression to analyse the quantitative data, while thematic analysis was used for qualitative insights.
The findings revealed strong positive correlations between all three change management dimensions and employee performance. Change communication showed a correlation of r = 0.78 (p = 0.001), employee involvement r = 0.82 (p = 0.001), and training and skill development r = 0.71 (p = 0.001). Regression analysis indicated that these dimensions collectively explained 76.2% of the variance in employee performance (R² = 0.762). Employee involvement emerged as the strongest predictor of performance (β = 0.40, p = 0.001), followed by change communication (β = 0.35, p = 0.001) and training (β = 0.28, p = 0.01).
Descriptive statistics revealed generally positive perceptions of change management practices, with mean scores ranging from 3.32 to 4.48 on a 5-point Likert scale. However, areas for improvement were identified, particularly in ensuring consistent communication across the organization and providing opportunities for skill development and career growth.
Based on these findings, the study recommends that TopFloor Ltd enhance the consistency and timeliness of change communication across all organizational levels, increase opportunities for employee involvement in decision-making processes, and tailor training programs to individual employee needs and long-term career development goals. These recommendations aim to further improve the effectiveness of change management practices and, consequently, enhance employee performance during periods of organizational change
Assessment Of The Factors Affecting Customer Purchasing Behavior In Selected Telecommunications Companies In Lusaka Zambia
(University of Lusaka, 2024) KAFULA MUSONDA
The objective of the study was to examine the factors influencing customer purchasing behavior within selected telecommunications companies in Lusaka, Zambia. With substantial investment and intense competition among mobile service providers in Zambia, the market has experienced significant growth in recent years. Operators in this sector offer a diverse array of advanced products and services to attract customers. The implementation of mobile number portability by the regulatory authority in April 2006 has allowed consumers to switch service providers while retaining their phone numbers. However, despite market growth, operators such as Airtel, MTN, and ZAMTEL have faced obstacles hindering their efforts to capture a substantial market share. Moreover, there is a trend of customers switching providers due to various reasons, reflecting challenges in maintaining customer loyalty. The study, employing a descriptive design with a survey of one hundred participants using questionnaires, aimed to address these dynamics.
The findings revealed that demographic variables such as age, income, family size, education, and gender significantly influence consumer behavior within Lusaka's telecommunications sector. Telecom companies adapt their offerings to cater to specific demographic demands, a strategy crucial for customer retention and acquisition in a competitive industry. The statistical analysis indicated a significant relationship between customer satisfaction and purchasing behavior, with a p-value less than 0.05. Furthermore, the study identified a correlation of 0.675 between customer purchasing behavior and customer satisfaction with the mobile operator. Income emerged as the most influential determinant of customer behavior highlighting the importance of understanding customer satisfaction in retaining clients. The study recommends that telecommunication operators should seek to improve the customer satisfaction by providing best products and services to their subscribers. The telecommunication companies should make sure that, all the products and services are available for both people with low income and people with higher income.