MUYUYA TWAAMBO MABUTI2025-08-072023https://research.unilus.ac.zm/handle/123456789/449In an era where digital financial transactions have become the norm, the security of mobile banking platforms is paramount. This study embarked on a comprehensive exploration of the implications of cybersecurity breaches on ABSA's mobile banking operations in Lusaka, focusing on three critical dimensions: user trust, user engagement, and the financial performance of the banking operations. Employing a mixed-methods approach and gathering data from 284 respondents, the research unearthed significant insights into how cybersecurity breaches not only undermine user trust but also lead to decreased engagement and bear financial consequences for the institution. Key findings indicated a notable decline in user trust and engagement correlated with the frequency of cybersecurity incidents. Financially, breaches necessitated increased spending on security measures and compensations, impacting ABSA's bottom line. Despite these challenges, opportunities for strengthening trust and security emerged. The study concludes with targeted recommendations aimed at fortifying cybersecurity frameworks, enhancing user education, ensuring transparent communication, and developing robust financial contingency strategies. These recommendations are pivotal for ABSA and similar institutions to navigate the complexities of cybersecurity in mobile banking, ensuring a secure, trustworthy platform for users. This research contributes to the broader discourse on cybersecurity in financial services, offering a foundation for future investigations and actions aimed at enhancing resilience and user confidence in mobile banking platforms.enCybersecurity BreachesUser TrustUser EngagementFinancial RamificationsGlobal Financial SectorThesis