YVONNE NZALA2025-06-182024https://research.unilus.ac.zm/handle/123456789/417MASTER BUSINESS ADMINISTRATIONThe study aimed to investigate the relationship between occupational stress and employee performance at the Indo Zambia Bank. Quantitative methods were used relying on objective measurements and statistical analysis of data collected through questionnaires. Of the 189 questionnaires distributed to employees of the Indo-Zambia Bank, 180 were returned, corresponding to a high response rate of 95.23%. The main goals of the study included evaluating the correlation between workload and employee performance at Indo Zambia Bank; exploring the relationship between task ambiguity and employee performance; analysing the impact of time pressure on employee performance at Indo Zambia Bank; and studying the link between role conflict and employee performance within the same bank. The study provided solid evidence indicating that professional stress significantly affects employee performance. It highlighted a strong negative correlation (-0.91) between work stress and employee performance. The correlation coefficient of -0.91 reveals a strong negative relationship between work stress and employee performance. As work stress increases, performance tends to decrease significantly. This suggests a consistent inverse association between the two variables, highlighting the detrimental impact of work stress on productivity. Addressing and reducing work-related stressors could lead to significant improvements in employee performance. According to the results, an increase in occupational stress is directly linked to a notable decrease in employee performance at Indo Zambia Bank. This negative correlation underscores the need for the organization to focus on reducing professional stress to create an optimal work environment for employees. Therefore, the study recommends that the management of the Indo Zambia Bank re-evaluates and reorganizes the distribution of workloads among employees. The study identified that high workloads are a major factor in occupational stress, having a negative impact on employee performance. Furthermore, management needs to establish a regulatory framework focused on employee well-being. The framework needs to include guidelines for stress management programs, regular assessments of working conditions, and incentives for organizations committed to the welfare of their employees.enOccupational stressEmployee performanceThesis