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Browsing Undergraduate Research Collection by Author "CHEWE, Bwalya"

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    The Legal and Regulatory Framework on ICT Vis-A-Vis Consumer Protection in Zambia: Lessons from Botswana, South Africa and the United Kingdom
    (University of Lusaka, 2024) CHEWE, Bwalya
    Information Communication and Technology (ICT) comprises a wide range of products such as Laptops, mobile phones, and ICT services such as telephone calling and internet services. ICT services have an important place in our day-to-day lives. It is for this reason that many companies and individuals are in the business of providing ICT services and products. This study examined the legal and regulatory framework that protects Zambian consumers of ICTs. In order to accomplish this, the study outlined the meaning of ICT consumer protection with respect to the Zambian jurisdiction, which is the protection of consumers of electronic communication products and services. Zambia’s legal and regulatory framework on ICT Consumer Protection was then examined. Through the utilisation of research articles, newspaper articles and interviews, the study brought out some of the challenges facing Zambian consumers and revealed the deficiencies in the legal and regulatory framework that are responsible for the said challenges. Thereafter, the legal and regulatory frameworks on ICT Consumer Protection in Botswana, the United Kingdom and South Africa were examined in order to draw lessons that could be applied to the Zambian legal and regulatory framework. Literature by scholars well versed on the subject were used to write this dissertation. Interviews were also utilised. The research found that Zambia’s legal and regulatory framework on ICT consumer protection has many deficiencies. Recommendations to deal with these deficiencies have been derived from an analysis of the legal and regulatory frameworks on ICT Consumer Protection belonging to Botswana, the United Kingdom, and South Africa, of which the latter two were found to be the most comprehensive.